Privacy Policy

Effective Date:  22 September 2025

At Pvt Luxora (accessible at https://www.pvtluxora.in/), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our Site.

1. Information We Collect

Name, phone number, shipping and billing address.

Payment information (processed securely by Shopify’s payment gateways).

Order details and purchase history.Information collected via cookies or similar technologies (IP address, device type, browser type).

We do not sell, rent, or trade your personal information.

2. How We Use Your Information

We use your information to:

Process and deliver your orders.

Communicate with you about your purchase or our services via WhatsApp.

Improve our products and website.

Comply with legal obligations.

3. Cookies

Our Site uses cookies (via Shopify) to enable store functionality, analyze traffic, and personalize your experience. You can manage cookie preferences through your browser settings.

4. Data Security

We take reasonable steps to protect your personal information. All payments are processed securely by Shopify or its approved payment partners; we do not store your full payment details.

5. Return & Refund Conditions

We only accept returns if the product you received is damaged.
To qualify for a return or refund:

You must provide a clear unboxing video showing the damaged product at the time of opening.

You must submit the return request within 14 days of delivery.

Products without an unboxing video or outside the 14-day period will not be eligible for return or refund.

Please contact us directly on WhatsApp at +91 8129384467  to initiate a return.

6. Third-Party Services

We may share your information with Shopify, shipping carriers, and payment providers to complete your order. These third parties have their own privacy policies.

7. Your Rights

You can request access, correction, or deletion of your personal data by contacting us on WhatsApp at +91 8129384467 .

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or our practices, you can reach us on WhatsApp at +91 8129384467.